Frequently Asked Questions - EOL FastSurf, E-Lert, Download Centre, File Fetch, MediaThek, Video on Demand, Fast 5, multicast downloads, streaming
 Services in general   File Fetch 
 Technology   EOL FastSurf 
 Satellite Dish   E-LERT 
 Footprint coverage   Offers
 PC and Software Requirements   Order Online 
 Digital TV   Delivery information 
 MediaThek   Terms and Conditions 
 Multicast Downloads   Billing 
 Download Centre   Technical FAQs 

 Services in general 
  What kind of services do you provide? >>>
  Are you an Internet via Satellite Provider as well? >>>
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  How does the service work? >>>
  What is a satellite? >>>
  What is a transponder? >>>
  On which satellites are your services based on? >>>
  How do the ordered files get to my PC? >>>
  What are the streams? >>>
  How does the Streaming work? >>>
  Why do I still need my internet connection? >>>
  How can I surf the Internet via satellite? >>>
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 Satellite Dish 
  What is a satellite dish? >>>
  What are the differents types of satellite dish? >>>
  Where can I purchase a satellite dish? >>>
  What size of satellite dish do I need? >>>
  What kind of satellite dish do I need? >>>
  Where do I have to point my satellite dish to? >>>
  What is an LNB? >>>
  Can I use a satellite dish with an analogue LNB as well? >>>
  How can I check if my LNB is analogue or digital? >>>
  Can I use a Sky minidish? >>>
  Can I use satellite dishes with a multifeed system? >>>
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 Footprint coverage 
  Where can I receive your service? >>>
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 PC and Software requirements 
  Which requirements does my PC have to meet? >>>
  Which operating systems are supported? >>>
  Can I use your service under Linux? >>>
  Can I use the servive on a Mac computer? >>>
  Which DVB PCI cards can I use for receiving Europe Online? >>>
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 Digital TV 
  Which and how many TV and radio stations can I receive with the DVB card in
  your kit? >>>
  Can I receive payTV channels? >>>
  I have a Multifeed satellite system; can I as well view channels from other
  satellites? >>>
  Will I be able to view the TV channels in full screen mode? >>>
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  What is the MediaThek? >>>
  What is a stream box? >>>
  Are all Streaming channels free? >>>
  How can I receive the streams? >>>
  Can I watch the streams offline? >>>
  What is the "Video on Demand"/"Fast 5" service? >>>
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 Multicast Downloads 
  What is a multicast download? >>>
  At which speed do I receive multicast downloads?>>>
  How is it different from normal Internet downloads?>>>
  How do I receive a download? >>>
  How long do I have to wait for a download? >>>
  How can I request downloads from other websites? >>>
  Does my Internet connection need to remain switched on while receiving downloads? >>>
  Does my PC have to remain turned on to receive scheduled download?>>>
  Is it possible to do direct downloading? >>>
  Can I download from file sharing programs like WinMX, Edonkey, Morpheus, etc.?>>>
  Can I use download managers like CuteFTP, Getright, FlashGet, etc.?>>>
  How secure is your download system?>>>
  Can I download whatever I want; do you control my download content?>>>
  Can I watch streams on my PC while receiving a multicast download?>>>
  Can I watch TV channels on my PC screen while receiving a multicast download?>>>
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 Download Centre 
  What is the Download Centre? >>>
  How does the Download Centre work? >>>
  What kind of files do you have in the Download Centre? >>>
  How often is the Download Centre updated? >>>
  In which languages are your downloads available? >>>
  Are all the files for free or do you charge for some files? >>>
  Is there a download description available for the files in the Download Centre? >>>
  Are the files freeware or shareware? >>>
  Can I suggest a file to be added to the Download Centre? >>>
  What is the best way to request downloads? >>>
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 File Fetch 
  What is File Fetch? >>>
  Can I request files from all kinds of servers? >>>
  Can I get files from secured/password-protected websites? >>>
  Can I access my file zone from anywhere? >>>
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 EOL FastSurf 
  What is "EOL FastSurf"? >>>
  How does "EOL FastSurf" work? >>>
  How can I order the "EOL FastSurf" service? >>>
  Can the EOL FastSurf service be used in a LAN Network environment? >>>
  Can EOL FastSurf be used together with a firewall application? >>>
  Can EOL FastSurf be used with any Internet Service Provider? >>>
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  What is E-LERT? >>>
  Can I also send E-Mails via satellite with E-LERT? >>>
  Can I also receive E-Mail attachments via satellite with E-LERT? >>>
  Can I use E-LERT with an e-mail address from another provider? >>>
  How many characters of an e-mail does E-LERT display? >>>
  What is the maximum storage size of my POP account mailbox? >>>
  What is the maximum E-Mail size or attachment size I can send? >>>
  How many e-mail addresses do I have with Europe Online? >>>
  Can I have my Europe Online e-mails forwarded to my regular e-mail account? >>>
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  What kind of offers do you propose? >>>
  What does the "Europe Online E-DSL Service" offer give me access to? >>>
  How much cost the different offers? >>>
  What brand and model is the DVB card included in the Europe Onlineoffers? >>>
  Can I keep the Europe Online DVB card after my membership expires? >>>
  How can I order the offers ? >>>
  Are there any additional charges? >>>
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 Order Online 
  My address is not accepted; what can I do? >>>
  My credit card number is not accepted; what can I do? >>>
  I don't have a credit card, how can I order? >>>
  Is the Order Online Process secure? >>>
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 Delivery information 
  How do you deliver the different packages? >>>
  Why is the country I live in not listed in the order form? >>>
  How long will it take until I receive my package? >>>
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 Terms and Conditions 
  Where can I have a look at the terms & conditions? >>>
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  Products and prices >>>
  Activation and Information about my Europe Online Account >>>
  Delivery of my order >>>
  Modification of my Personal Details >>>
  Why is my Account blocked? >>>
  Information concerning my Invoices >>>
  How can I prolong my EOL subscription? >>>
  How and when can I cancel my account? >>>
  Refund >>>

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 Technical FAQs 
  Where can I find more info about technical issues? >>>
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